Our extensive design portfolio contains customers ranging from fifty to five-thousand communications users.
Across all market sectors.
Collaboration or Unified communications is the integration of services such as voice, video, instant messaging (online chat), and data sharing elements over a converged network. At its least integrated, unified communications is often deployed as IP telephony over an organisational network. At its most integrated, all communications functions work in synchronisation and messages/information can be picked up on multiple platforms and multiple devices.
Our team have designed several collaboration solutions that allow our clients to experience all the benefits of a converged network.
Just as IP Telephony (VOIP) became a trusted and reliable solution to expensive telephony costs, many organisations are now ready to make the transition to the next level – a full unified communications solution.
As experts in solutions design and implementation in unified communications, we are aware of the challenges this transition can present to organisations. We therefore give careful consideration to the LAN, WAN and security challenges that are presented in a unified communications environment. As such, we guide all of our customers through the requirements and pre-requisites in preparation for unified communications. We have expertise in deploying quality of service (QoS) and optimizing local area networks and wide area networks to support unified voice and video applications.
Unified communications gives employees many more communication options in any given situation, thus increasing efficiency. However, customers are still able to contact employees through applications like single number reach.
In addition, organisational efforts can be more real-time and responsive through the use of instant messaging and e-mail/sms linking which translates to better and faster interaction between employees.
And although a full unified communications solution reduces your need for business travel and thus your carbon footprint, workforces can be truly mobile – carrying all of their communication applications with them into the field.
The key benefits of implementing IP telephony are the cost savings and productivity improvements.
At Provista, we can provide highly trained specialists who are qualified in both voice and data technologies and have already gained experience in the deployment and management of IPT (VOIP). Furthermore, we provide 24/7 IPT (voip) support which means that we can prevent many common problems occurring before they result in downtime on your systems. As a result, our customers free up their IT resources to focus on other business needs without being distracted by the everyday management and administration of their voice over IP (voip) infrastructure.
More on IP Telephony (VOIP)
While the actual implementation of voice over IP is considered quite routine the everyday management of the converged network proves challenging for many. The reason for this being that IPT combines two very different specialities: voice and data, which are both complex technologies in their own right. Whereas in the past, separate administration and network teams have been required – today they are merged.
Ensuring that there is consistency in the quality of service delivered for IP voice communications can prove very challenging and costly for many companies. There is also the challenge or recruiting and retaining qualified personnel to achieve the advantages of IPT/VOIP.
One option is to hire personnel with these skills or to look towards training and certification but this can prove time-consuming and expensive. Another option is to employ your hardware provider. However, given that they normally only support their own equipment, they will not be able to support you with some problems that occur – should you have multiple equipment manufacturer’s products on site.