Remote Engineering

We provide remote engineering services covering Unified Communications, LAN, WAN, Security and Wireless.

Our Remote Engineering service gives significant business benefits. As well as a superior level of support, significant cost savings are experienced as organisations no longer need to pay for expensive training or recruitment of engineers who command very high salaries. We can provide immediate access to skilled engineering resource using the remote service at a price that is favourable.

Due to today’s hardware reliability, many suppliers now offer life time warranties. When systems fail, it is usually caused by the complimentary software and/or configuration anomalies. To quickly and effectively resolve these problems, our engineers can access your network and systems and investigate the problems using our secure and resilient Airgap service portal. The problems are usually quickly identified and resolved by re-configuration/restart of service or identifying a software problem. In the event that hardware does fail, our engineers will assist in restoring service by ensuring the software and configuration are restored from our backup to ensure a quick return to service.

Benefits of using our Remote Engineering Service:
Fault triage and alerting
Operational cost savings
Faster resolution to problems using our experience and support escalation structure
Configuration – Moves, Adds, Changes & Deletions (MACD)
Access to Provista skilled engineers for technical assistance and advice
Secure and remote portal access to your systems
Fault management and escalation to suppliers such as Cisco & Avaya
Software and patch monitoring
Automatic configuration backup and restore
Backup monitoring