Network and Service outages cost businesses and organisations millions each year by lost productivity and customer disruption. A high number of outages can be avoided by a pro-active approach that is designed to detect and avoid problems before they become expensive outages.
Provista offer a resilient remote monitoring service that is designed to avoid costly outages by pro-active monitoring and trending of key components of your infrastructure.
The remote monitoring system can be tailor-made to your needs to ensure maximum uptime of your systems.
Run from our Network Operations Centre, we will be able to advise you of any network device or service outage 24x7, 365 day a year. By monitoring key devices and vital signs Provista will know about problems and failures even when they happen outside normal business hours, during evening and weekends. Resilient parts are detected and repaired before a primary failure causes and expensive outage.
Provista IP Communications have invested in a fully resilient VPN-based solution which has hardware deployed at key data centres across the country. Therefore you can be confident that our Remote Monitoring service is secure and will provide the highest possible uptime.
The benefits of our remote monitoring service are listed below:
- Pre Service Audit & Health Check
- 24/7 System up time monitoring
- 24/7 Critical service monitoring
- System utilisation monitoring
- System up time and utilisation trending
- SYSLOG monitoring
- Event log tracking and reporting
- Automatic service reactivation
- Access to Provista portal to view network in real time
- Reports on network uptime and performance
- Telephone, SMS and e-mail alerts, customizable to your requirements
