The Provista Remote Service is comprised of two components “Remote Monitoring Service” and “Remote Engineering Service”. The two distinct components combined deliver a powerful remote solution that will benefit Provista customers by reducing costly network and application outages and by proactive network management and support. If the network and services are reliable this will reduce costly outages for the business and release IT staff to focus on development and strategies rather than spending time “Fire fighting” operational problems.
There is no capital investment for the service and it can be deployed very quickly using our unique VPN and Airgap model. Provista’s Service Delivery Managers’ will liaise with you to identify the key requirements for your business and a service definition document will be produced. It will be tailored for your business and environment and you choose the level of support your organisation requires.
The Managed IP Services through Provista IP Communications come under three different levels:Bronze
Bronze level service is our basic solution and it entitles you to 24x7/365 days a year remote monitoring. This is the most basic level of support from Provista, and can be supplemented with Service Credits if remote engineering is required.Silver
Silver level service is our mid-range solution that entitles you to 24x7/365 days a year remote monitoring with 9-5 Mon – Fri remote engineering.
Gold level service is our top of the range solution and it entitles you to 24x7/365 days a year remote monitoring and engineering.
ProTrial is a Silver level service which is offered ‘free’ for a period of time upon completion of an IP Telephony Solution. This is offered to all customers who use Provista IP Communications to install their new IP Telephony solution. In our view this service is vital to a successful project and to assist with the installation and transition period.