Provista provide a range of support services that can be tailored to your organisation’s network environment.
Learn more about why you should switch to a Provista support solution: download the datasheet.
The Pro-Care solution is our tailored care package that protects your vital network systems and infrastructure against software and hardware failures. With Pro-Care, you have the ability to seek assistance from the Provista Service Desk up to 24 hours per day, 7 days per week. Our Pro-Care services can be provided as a ‘blended’ solution, meaning that you are provided with the support you need, at a price that fits within your budget.
For network peace of mind, our remote monitoring and remote engineering services will proactively monitor and reactively assist on infrastructure issues. If hardware becomes faulty, our advance and on-site replacement services are there to ensure your organisation is operating efficiently again as quickly as possible.
All service offerings can be mixed and matched according to your business requirements, ultimately providing a completely flexible support solution. Remote monitoring and remote engineering are provided on our tiered gold, silver+, silver and bronze packages whilst hardware support is encompassed in the advance replacement and on-site support packages.
You can also view our complete SLA package options (remote monitoring, remote engineering & hardware support) by downloading our support SLA datasheet.